Self-hosted IT helpdesk — built for your team
IT Support Ticketing, Simplified
Manage requests, track SLAs, and keep your team aligned — all in one self-hosted helpdesk built for modern IT departments.
Features
Everything Your IT Team Needs
From ticket creation to resolution, NexaDesk covers every step of your support workflow — no third-party integrations required.
Smart Ticketing
Create, assign, and track support requests with full conversation history, internal notes, and attachments.
SLA Enforcement
Define response and resolution targets per priority. Get alerted before breaches and track compliance.
Knowledge Base
Publish articles and guides so users can self-serve — reducing repeat tickets for your team.
Asset Management
Track hardware and software assets, link them to tickets, and maintain a full inventory of your IT environment.
Email Channel
Turn inbound emails into tickets automatically. Reply from within NexaDesk — threads stay clean.
Reports & Analytics
Track ticket volumes, resolution times, and SLA compliance. Export full reports to PDF.
Who it’s for
Built for MSPs and internal IT teams
Whether you’re an internal IT department supporting one company or an MSP running support for many, NexaDesk gives you one helpdesk for every request, asset and SLA.
Internal IT teams
Replace the shared support inbox with real ticketing. Route requests from email, the self-service portal or WhatsApp into one queue, enforce SLAs, and let staff self-serve through the knowledge base. Start on Starter and add seats as the team grows.
MSPs & managed IT
Support client devices and networks from a single desk. RMM integration keeps assets in sync and turns alerts into tickets, while NetManager adds network visibility. Pro and Enterprise are built for teams managing IT at scale.
How It Works
Up and Running in Minutes
No lengthy onboarding. No consultants. Deploy NexaDesk and start resolving tickets the same day.
01
Request Submitted
Users submit requests via the self-service portal, email, or WhatsApp — tickets are created instantly.
02
Assigned & Prioritised
Tickets are routed to the right technician by category and priority. SLA timers start automatically.
03
Resolved & Closed
The technician resolves the issue, a CSAT survey is sent, and the ticket is closed with a full audit trail.
Pricing
Simple, Transparent Pricing
Month-to-month billing. No contracts, cancel anytime. Take the live demo for a spin first.
Starter
For small IT teams getting started.
Includes:
- 3 technician seats
- Email & portal ticket channels
- SLA management & breach alerts
- Role-based permissions
- Knowledge base
Pro
For growing IT departments — advanced features and full analytics.
Includes:
- Everything in Starter
- 10 technician seats
- Reports & analytics
- CSAT surveys
- Built-in asset management
- WhatsApp channel
Enterprise
For larger IT teams — RMM-synced assets, network management and room to grow.
Includes:
- Everything in Pro
- 20 technician seats
- RMM integration for assets
- NetManager network management
- SSO / Entra ID login
Custom
A tailored mix of features, seats and pricing — built around your environment.
Includes:
- Custom feature mix
- Any number of technicians
- Custom integrations
- Dedicated onboarding & support
Custom add-ons
Mix and match on any plan — added to your monthly bill, cancel anytime. Click one to add it at checkout.
About NexaDesk
Helpdesk software, built and supported in South Africa
NexaDesk is developed and run by DRMR Digital, a South African software studio. We build NexaDesk as the ticketing platform we wanted for IT support ourselves: fast to deploy, honest month-to-month pricing, and support you can reach on email or WhatsApp.
- Same-day deployment — no consultants, no lengthy onboarding.
- Month-to-month — no long-term contracts, cancel anytime.
- Real support — reach us by email or WhatsApp on +27 68 937 1239.
FAQ
Common questions about NexaDesk
Everything teams usually ask before switching their IT support to NexaDesk.
What is NexaDesk?
NexaDesk is an IT helpdesk and ticketing platform for internal IT teams and MSPs. It brings ticket intake by email, self-service portal and WhatsApp, SLA management, asset tracking and a knowledge base into one place — no third-party integrations required.
Can I use WhatsApp as a helpdesk channel?
Yes. With the WhatsApp channel, users message your support number and NexaDesk creates and tracks the ticket automatically, in the same queue as your email and portal tickets. It’s included on Pro and Enterprise, and available as an add-on on the Starter plan.
Does NexaDesk support Microsoft Entra ID (Azure AD) single sign-on?
Yes. The SSO / Entra Login add-on lets technicians and end users sign in with their existing Microsoft Entra ID (formerly Azure AD) credentials, inheriting your MFA and conditional-access policies. When an account is disabled in Entra, its NexaDesk access ends too.
Does NexaDesk integrate with RMM tools?
Yes. RMM integration syncs devices and assets into NexaDesk automatically and can turn RMM alerts into helpdesk tickets linked to the originating machine — so your asset inventory stays current with no manual entry. It’s included with Enterprise and available as an add-on.
Is NexaDesk suitable for MSPs as well as internal IT teams?
Both. Internal IT teams typically start on Starter or Pro, while MSPs managing client devices and networks use Pro or Enterprise for RMM-synced assets and NetManager network management. You can add technician seats to any plan as you grow.
How much does NexaDesk cost?
Plans are month-to-month with no contract: Starter is R999, Pro is R1,999 and Enterprise is R3,999 per month, plus optional add-ons. If you need a tailored mix of features and seats, custom pricing is available — just get in touch.
How long does it take to get started?
Most teams are up and running the same day. There’s no lengthy onboarding and no consultants — buy online and you’ll be deployed shortly after, or book the live demo first to try it on your own tickets.
Ready to Transform Your IT Support?
Month-to-month, no long-term contracts. Test-drive the live demo, then buy online and we’ll have you deployed in no time — or get in touch first.