Description
NexaDesk Starter is our IT helpdesk and ticketing plan for small internal IT teams getting their support desk off the ground. Everything a technician needs to receive, assign and resolve requests lives in one place — no third-party integrations required.
Requests arrive by email or the self-service portal and become tracked tickets instantly, with full conversation history, internal notes and attachments on every ticket. SLA management keeps response and resolution times honest, role-based permissions keep your team tidy, and the built-in knowledge base lets users self-serve before they ever raise a ticket.
What’s included
- 3 technician seats
- Email & self-service portal ticket channels
- SLA management with breach alerts
- Role-based permissions
- Self-service knowledge base
Billed month-to-month, cancel anytime. Need WhatsApp intake or more seats? Add them from the add-ons, or step up to NexaDesk Pro.