Description
NexaDesk Pro is the helpdesk ticketing plan for growing MSPs and internal IT departments that have outgrown a shared inbox. It includes everything in Starter and adds the reporting, automation and extra channels a busy desk needs to stay on top of volume.
Add a WhatsApp channel so users can raise tickets the way they already message, send automatic CSAT surveys when tickets close, and run the desk on real numbers with built-in reports and analytics. Asset management is included, so technicians see what a user is running while they work the ticket.
Everything in Starter, plus
- 10 technician seats
- WhatsApp ticket channel
- Reports & analytics
- CSAT (customer satisfaction) surveys
- Built-in asset management
Billed month-to-month, cancel anytime. Managing client networks or need RMM-synced assets? See NexaDesk Enterprise.