NexaDesk

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Terms & Conditions

Last updated: 6 July 2026

These Terms and Conditions (“Terms”) govern your use of the nexadesk.tech website (the “Site”) and your purchase and use of NexaDesk subscriptions and add-ons (the “Service”). By using the Site or placing an order, you agree to these Terms. If you are accepting on behalf of a company, you confirm that you are authorised to bind that company.

These Terms are drafted to comply with South African law, including the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Consumer Protection Act 68 of 2008 (“CPA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”). Nothing in these Terms limits any right you have under law that cannot be limited or excluded by agreement.

1. Who we are

NexaDesk is a product of DRMR Digital (“DRMR Digital”, “we”, “us”, “our”), a South African digital services and software business. The following information is provided in terms of section 43 of ECTA:

  • Business name: DRMR Digital
  • Legal status: Private company registered in the Republic of South Africa
  • Registration number: 2026/268006/07
  • Product: NexaDesk — self-hosted IT helpdesk and ticketing software
  • Website: https://nexadesk.tech
  • Email: [email protected]
  • Location: South Africa (full physical address available on written request)
  • Main business: Development, licensing and support of business software

2. The Service

NexaDesk is self-hosted helpdesk software. When you purchase a subscription, we issue you a licence key that activates the software for the plan you selected. The software runs on infrastructure that you own or control (“your instance”). Your instance periodically contacts our licensing platform to validate your licence (see clause 9 and our Privacy Policy).

Plans are described on our pricing page. Each plan includes a maximum number of technician (staff) seats and a defined feature set. Optional add-ons (such as extra technician seats, WhatsApp channel, CSAT surveys, RMM integration, NetManager and SSO / Entra ID login) may be purchased separately and are activated on your licence.

3. Ordering

You place an order through the checkout on this Site. The steps are: (a) select a plan and any add-ons; (b) review your cart, where you may correct any input errors before submitting; (c) enter your billing details; (d) complete payment. An order is only accepted by us when we send you an order confirmation email. We may decline or cancel an order where there has been an obvious pricing or description error, suspected fraud, or non-payment; if payment was already taken for a declined order, it will be refunded in full.

In accordance with section 43(5) of ECTA, you are given the opportunity to review the entire transaction, correct mistakes and withdraw from the transaction before finally placing your order.

4. Pricing and payment

All prices are quoted and billed in South African Rand (ZAR). DRMR Digital is not currently registered for VAT, so no VAT is charged or shown on invoices. The price displayed at checkout is the total price payable for the billing period. We may change prices from time to time; price changes take effect from your next billing period and we will give you reasonable prior notice of any increase.

Card payments are processed by Yoco, a South African payment services provider. Your card details are captured and processed by Yoco on its secure payment infrastructure — we never receive or store your full card number. Your licence is provisioned after successful payment.

5. Subscription term, renewal and cancellation

Subscriptions run month-to-month. There is no long-term lock-in. You may cancel at any time by emailing [email protected]; cancellation takes effect at the end of the billing period already paid for. On expiry or cancellation, your licence stops validating and licensed features of the software will be restricted; your data remains in your own instance and under your control at all times.

If a renewal payment fails or is not made, we may suspend the licence after reasonable notice until payment is received.

6. Cooling-off and refunds

If you are a consumer, section 44 of ECTA gives you the right to cancel an electronic transaction within 7 days after the date the agreement was concluded, without reason and without penalty. Please note that, in terms of section 42(2) of ECTA, this cooling-off right does not apply to the extent that performance of the service has begun with your consent — by placing an order you request that we provision your licence immediately.

In practice we apply this fairly: if you cancel within 7 days of your first purchase and have not made meaningful use of the licence, we will refund your payment in full. Approved refunds are processed to the original payment method within 30 days, as required by ECTA. This clause does not limit any additional rights you may have under the CPA, including remedies for defective services.

7. Your licence

Subject to payment, we grant you a non-exclusive, non-transferable licence to install and use the NexaDesk software for your internal business purposes, for the plan, seat count and add-ons you purchased, for as long as your subscription is active. The licence is bound to your instance.

You may not: (a) resell, sublicense, rent out or provide the Service to third parties as a service bureau without our written agreement; (b) remove proprietary notices; or (c) use the Service for unlawful purposes, including sending spam in contravention of section 45 of ECTA or POPIA.

Licence integrity and anti-tampering

The NexaDesk licensing mechanism — including licence keys, cryptographic licence signatures, licence validation and check-ins, instance binding, seat limits and feature gating — is a technological protection measure applied to the software. You may not, and may not permit, assist or engage any other person to, tamper with, attempt to tamper with, bypass, disable, remove, patch, modify, reverse engineer, decompile or otherwise circumvent any part of the licensing mechanism, or use, make, distribute or publish any tool, patch, crack or instructions designed to do so.

Any such act or attempted act (whether or not successful) is a material breach of these Terms entitling us to immediately revoke your licence without refund, and to recover damages, licence fees for any unlicensed use, and legal costs on an attorney-and-client scale. Such conduct may also attract civil and criminal liability under applicable law, including the Cybercrimes Act 19 of 2020, section 86 of ECTA (unauthorised access, interference and circumvention of protection measures) and the Copyright Act 98 of 1978 in South Africa, and equivalent computer-misuse, anti-circumvention and copyright laws in other jurisdictions. We reserve the right to report offences to the relevant authorities and to pursue all available legal remedies.

8. Your responsibilities as a self-hosting customer

Because NexaDesk is self-hosted, you are responsible for the infrastructure it runs on, including server security, TLS configuration, backups, and lawful processing of the personal information of your own users and customers inside your instance. For that data you (not DRMR Digital) are the “responsible party” under POPIA and/or the “controller” under the EU/UK General Data Protection Regulation (“GDPR”). We recommend maintaining regular off-site backups.

9. Licence validation and telemetry

Your instance contacts our licensing platform periodically (including a daily check-in) to confirm the licence is valid. This exchange contains licence and technical data such as the licence key, an instance identifier, product version, seat usage and enabled features. It does not include ticket content or the personal information of your end users. Details are in our Privacy Policy.

10. Support

All paid plans include support by email at [email protected] during South African business hours (weekdays, 08:00–17:00 SAST, excluding public holidays). We aim to respond within one working day. Support covers the NexaDesk software itself; it does not cover your underlying servers, networks or third-party systems, though we will assist where reasonably possible.

11. Intellectual property

The NexaDesk software, Site content, logos and trademarks are and remain the property of DRMR Digital or its licensors. Except for the licence expressly granted in clause 7, no rights are transferred to you. All data you load into your instance remains yours.

12. Warranties and your statutory rights

We warrant that the Service will materially perform as described on this Site. If you are a consumer under the CPA, you have the right to receive services performed in a manner and quality that persons are generally entitled to expect (section 54 of the CPA), and nothing in these Terms excludes, restricts or waives any consumer right under the CPA, ECTA or other applicable law. Beyond this, and to the extent permitted by law, the Service is provided “as is” and we do not warrant that it will be uninterrupted or error-free in every environment, since your instance runs on infrastructure we do not control.

13. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable to the other for indirect, special or consequential damages, or for loss of profits, revenue or data; and (b) our total aggregate liability arising out of or related to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, for gross negligence, for death or personal injury caused by negligence, or for any liability which may not lawfully be excluded or limited, including under section 61 of the CPA.

14. Suspension and termination for breach

Either party may terminate for material breach if the breach is not remedied within 14 days of written notice. We may suspend or revoke a licence immediately where licence validation is being circumvented, payment obligations are not met after notice, or the Service is being used unlawfully. Clauses which by their nature survive termination (including clauses 11, 13 and 16) survive.

15. Privacy

We process personal information in accordance with our Privacy Policy, which forms part of these Terms.

16. General

  • Governing law: These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. If you are a consumer resident elsewhere, you keep the benefit of any mandatory consumer protections of your country of residence.
  • Changes to these Terms: We may update these Terms from time to time. The version on this page applies from its “Last updated” date; material changes affecting active subscriptions will be notified by email and apply from your next billing period.
  • Severability: If any clause is unenforceable, the remainder of the Terms stays in force.
  • Assignment: You may not cede or assign your rights under these Terms without our consent; we may assign to a successor of the NexaDesk business on notice to you.
  • Entire agreement: These Terms, your order confirmation and the Privacy Policy are the whole agreement between us regarding the Service.
  • Electronic communications: You agree that we may communicate with you electronically, and that electronic records satisfy any legal requirement of writing under ECTA.

17. Complaints and contact

Questions or complaints about the Service can be sent to [email protected] — we aim to resolve complaints within 15 business days. If you are a South African consumer and we cannot resolve your complaint, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (www.thencc.gov.za).