Description
Turn WhatsApp into a helpdesk ticket channel on your Starter plan. Users message your support number on WhatsApp the way they already chat, and NexaDesk creates and tracks the ticket automatically — no app to install, no portal login to remember.
Every WhatsApp conversation lands in the same queue as your email and portal tickets, with full history, so technicians work one inbox instead of juggling channels. For end users, raising an IT request becomes as easy as sending a message — which means fewer unlogged issues and faster response.
- Raise and track helpdesk tickets over WhatsApp
- Conversations flow into the same queue as email & portal
- Full ticket history on every WhatsApp thread
- No app install or portal login for end users
Billed per month. Already included on Pro and Enterprise.