Description
Add automatic CSAT (customer satisfaction) surveys to your NexaDesk helpdesk. When a ticket is resolved, NexaDesk sends the requester a short survey, so your IT team can measure satisfaction on every closed ticket instead of guessing.
CSAT scores give internal IT teams and MSPs a real quality signal to report on — per technician, per category, or across the whole desk — and surface unhappy customers while you can still do something about it. It turns “the helpdesk feels busy” into numbers you can actually manage the team on.
- Automatic survey when a ticket is resolved
- Track satisfaction per technician, category or overall
- Catch unhappy requesters early
- Report CSAT as a desk quality metric
Billed per month. Already included on Pro and Enterprise.